LEGAL CENTER
Terms of ServiceOiko.jp
A safe, fair and inspiring marketplace for Japan and beyond.
8. Shipping and Delivery
8.1 Shipping Options
Oiko.jp offers a variety of shipping options through trusted logistics partners, including Yamato Transport, Sagawa Express, DHL, and other providers. Available options, delivery times, and shipping fees are shown at checkout based on the destination, product size, weight, and seller location.
8.2 Processing Time
Orders are typically processed within the timeframe stated on the product page, usually 1–3 business days, unless otherwise indicated. Processing time may be longer during sales, promotions, or due to product availability checks.
8.3 Delivery Time
Estimated delivery times vary by destination, shipping method, and seller location. Delivery estimates are provided at checkout and in your order confirmation. While we strive to meet the estimated delivery dates, delays may occur due to weather, customs, logistics issues, or other circumstances beyond our control.
8.4 Shipping Fees
Shipping fees (if any) are clearly displayed at checkout before you complete your order. Fees are based on the destination, package size, weight, and selected shipping method. Some products may be eligible for free shipping, as indicated on the product page.
8.5 International Shipping
We offer international shipping to selected countries and regions. International orders may be subject to customs duties, import taxes, and additional fees, which are the responsibility of the buyer. Delivery times may be longer for international orders, and certain products may be restricted from shipping to specific regions.
8.6 Delivery Issues
If you do not receive your order within the estimated delivery period, or if your package is lost, damaged, or appears to be tampered with, please contact us through the Help & Support page. We will work with the seller and the shipping provider to investigate and resolve the issue.