Free delivery in Japan on orders over ¥8,000

Secure delivery and trusted sellers

How can we help?どのようにお手伝いできますか?

Search orders, delivery, returns, refunds, payments, your account and more.

Hi! 👋
We’re here
to help.
Oiko customer support agent

Need help with a recent order?

Select an order to get help faster.

View all orders →
Leather Wallet
Leather WalletOrder #102-789876In TransitArriving Sep 3 – Sep 5
Ceramic Matcha Bowl
Ceramic Matcha BowlOrder #102-788123ShippedArriving Aug 30 – Sep 1
Linen Tote Bag
Linen Tote BagOrder #102-787654DeliveredDelivered on Aug 22

Browse help topics

Find answers to common questions by topic.

OrdersTrack, change, cancel
or manage orders
DeliveryShipping, delivery problems
and tracking
ReturnsReturn eligibility and
start a return
RefundsRefund status and
refund methods
PaymentsPayment methods,
failed payments and more
Oiko WalletGift Cards, Points and
Store Credit
Oiko PlusMembership, billing
and cancellation
Account & SecurityLogin, privacy and
account settings
Products & SellersProduct information
and seller questions
Disputes & Buyer
Protection
Problems with purchases
and Oiko protection
Stay safe on OikoWe will never ask you to share your password, OTP,
card PIN or make payments outside Oiko.
◒ Use Oiko checkout
for all payments
Ⓐ Don’t share personal info
or login details
♧ Report suspicious
messages or calls
Buyer ProtectionShop with confidence.
We’ve got you covered.
Easy ReturnsSimple returns within
eligible time frames.
Secure PaymentsYour payments are safe
and encrypted.
24/7 SupportWe’re always here to
help you anytime.
Oiko.jp

A trusted marketplace for considered goods from Japan and Africa.

Shop

CatalogDeals

Help

Help center
© 2026 Oiko Japan. All rights reserved.