How can we assist you?
Our dedicated team is here to ensure your journey through Japanese minimalism is seamless and inspiring.
Support Channels
Tailored assistance for every unique requirement.
Typical response: 4-6 hours
Order Help
Tracking, shipping updates, returns, and damaged item claims for all Oiko customers.
Seller Questions
Portal for artisan partners, inventory inquiries, and distribution logistics management.
Business Enquiries
Inquiries regarding hospitality partnerships, corporate gifting, and wholesale opportunities.
Privacy Center
Data access requests, account deletion, and detailed information on our privacy protocols.
All Systems Operational
Order processing, customer support response times, and logistics are currently running at peak efficiency.
Verified Contact Information
Direct channels to our global headquarters in Tokyo.
concierge@oikojapan.com
Primary support channel
+81 03-555-0123
Mon-Fri, 9am - 6pm JST
3-12-1 Minami-Aoyama
Minato-ku, Tokyo 107-0062, JP
9:00 AM — 18:00 PM
Closed on National Holidays
Accessibility
We are committed to making the Oiko experience accessible to everyone. If you require specific alternatives or have difficulty navigating our platform, please utilize our dedicated accessibility channels.
Multi-lingual Support
While our primary interface is English, we offer support in several languages for personalized assistance.
Important Safety NoticeProtecting Your Digital Sanctuary
Oiko Japan will never ask for your password or payment details via email or direct message. Always verify that communications are sent from the official @oikojapan.com domain.
- Always check the URL before entering login credentials.
- Enable Two-Factor Authentication (2FA) in your account settings.
- Report suspicious emails to our security center immediately.
Explore our knowledge base before reaching out.
We've compiled hundreds of detailed guides covering everything from traditional wood care to complex international shipping logistics.