Terms of ServiceOiko.jp

17.1 Dispute Resolution

If you have a problem with an order, payment, product, or seller, you can open a dispute through your Oiko.jp account. We will review the information provided by both parties and work to reach a fair resolution in accordance with these Terms and our policies.

17.2 Buyer Protection

We are committed to protecting buyers. If you do not receive an item, receive a significantly different item, or the item is not as described, you may be eligible for a refund or other remedy under our Returns & Refunds policy.

17.3 Seller Protection

We also take measures to protect sellers from fraudulent claims, abuse, and unfair disputes. We may review order history, communication records, and other relevant information before making a decision.

17.4 Evidence and Information

To help resolve a dispute, we may request additional information such as photos, invoices, tracking details, or communication records. You agree to provide accurate and complete information and to cooperate with our review process.

17.5 Resolution Options

Depending on the situation, we may offer one or more of the following solutions:

• refund to the buyer
• replacement item
• partial refund
• return and refund
• other appropriate remedy

17.6 Final Decision

We will make a decision based on the available evidence, our policies, and applicable laws. Our decision is final, except where otherwise required by law. We reserve the right to take any action we consider necessary to prevent fraud, abuse, or harm to our marketplace.