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Locked Account

Your Oiko.jp account may be temporarily locked for security reasons. Learn why this happens and how to regain access.

Your account is safe

We may temporarily lock accounts to protect your information from unauthorized access.

Why your account may be locked

Your account can be temporarily locked in the following situations:

Multiple failed sign-in attemptsEntering an incorrect password several times in a row.
Repeated incorrect verification codesEntering the wrong verification code multiple times.
Unusual activityWe detected activity that may be unusual or suspicious.
Security measuresWe may lock your account as a precaution.

What to do next

Follow these steps to regain access to your account.

1Wait and try againPlease wait for a short period and then try signing in again.2Reset your passwordCreate a new password if you cannot sign in.3Verify your identityYou may be asked to verify your identity with a code.4Check your email for security alertsWe may have sent you information about the activity.5Contact supportOur support team can help you regain access.

Need more help?

Our support team can help you with your account.

Contact Support