Secure delivery and trusted sellers

Suspicious Sign-in Activity

If you notice a sign-in or account action that you do not recognize, take action right away to keep your Oiko.jp account safe.

Your security is our priority

If we detect unusual activity, we may take extra steps to protect your account.

Common signs of suspicious activity

You may be experiencing suspicious activity if you notice any of the following:

Unknown sign-insYou see a sign-in that you do not recognize.
Unfamiliar devices or locationsYour account was accessed from a device or location you do not recognize.
Unexpected password-reset messagesYou receive an email or SMS to reset your password that you did not request.
Changed account detailsYour email, phone number, or other information was changed without your permission.
Suspicious verification codesYou receive verification codes that you did not request.

What to do right away

Follow these steps to secure your account.

1Change your passwordChoose a strong and unique password.2Sign out of other devicesEnd active sessions on devices you do not recognize.3Enable two-step verificationAdd an extra layer of security to your account.4Review your account activityCheck recent sign-ins and changes.5Report suspicious activityContact support if you think your account has been compromised.

Need more help?

Our support team can help you with your account.

Contact Support