Secure delivery and trusted sellers

Reset Your Password

Follow these steps to reset your Oiko.jp account password if you forgot it.

Keep your account secure

For your security, we will verify your identity before you create a new password.

Steps to reset your password

Follow the steps below to reset your password.

1Enter your email or phone number

Use the email address or phone number linked to your Oiko.jp account.

2Receive a verification code

We will send a 6-digit code to your email or phone.

123456
4Create a new password

Enter and confirm your new password.

5Sign in again

Use your new password to sign in to your account.

Go to Sign In

Need more help?

Choose a topic below if you are having trouble resetting your password.

I did not receive the verification codeCheck your email or phone and request a new code.The code expiredLearn how to request a new code if yours expired.I no longer have access to my email or phoneFind out how to verify your identity another way.I am still having troubleContact our support team for help.
Important security reminder

Oiko will never ask you to share your password or verification code.

  • Only reset your password on the official Oiko.jp website or app.
  • Report suspicious messages to our support team.

Need more help?

Our support team can help you with your account.

Contact Support