1
Enter your new email address
Go to Account > Personal Information > Email and enter your new email address.
PERSONAL INFORMATION
Change Your Email Address
Learn how to update your email address on your Oiko account. Your email address is used to sign in, recover your account, receive order updates, and important security notifications.
For your security
Changing your email address requires your password and may also require multi-factor authentication (MFA).
Quick actions
Manage your personal information or get help from our support team.
Step-by-step: How to change your email address
Follow these steps to update your email address on your Oiko account.
2
Verify your identity
Enter your account password and complete MFA if required.
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3
Check your new email
We will send a verification code to your new email address.
12456
Enter the 6-digit code sent to your new email.4
Verify your new email
Enter the code to verify your new email address.
5
Confirm the change
Review your new email address and confirm the update.
6
You’re all set
We will send a security notification to your old email address to let you know about this change.
✓Email address updated successfully!
What happens after you change your email address?
- Your new email address will be used to sign in to your account.
- You will receive order updates, account notifications, and marketing emails (if enabled) at your new email address.
- Your old email address will no longer be used for sign-in or account recovery.
- We will send a security notification to your old email address.
Important to know
- Your account, orders, Oiko Points, wishlists and other data will not change.
- Any pending notifications will be sent to your new email address.
- For your security, some changes may be reviewed before they take effect.
- If you use Oiko for selling, your seller notifications will also be sent to the new email address.
Common questions
Find answers to common issues when changing your email address.
The new email address is already in useYou cannot use an email address that is already registered to another Oiko account. Try a different email address or sign in to the existing account.⌄I didn’t receive the verification codeCheck your spam or junk folder. Make sure you entered the correct email address. You can also request a new code.⌄I no longer have access to my old email addressIf you cannot access your old email, please contact Oiko Support. We will verify your identity and help you update your email address.⌄I entered the wrong email addressIf you haven’t completed the verification, you can start again. If the change is already completed, contact Oiko Support to update it.⌄How does this affect account recovery?After the change, your new email address will be used for account recovery, password reset, and important security notifications.⌄
Need more help?
Our support team is here to assist you.