Secure delivery and trusted sellers

Communication Preferences

Manage your email and SMS preferences for order updates, account alerts, and marketing communications.

Choose what you want to hear about

You can manage how we contact you and the types of emails or SMS messages you want to receive.

Manage Communication Preferences

Types of communications

You can choose to receive the following types of communications:

Order notificationsOrder confirmations, payment updates, shipping, and delivery updates.
Account and security alertsImportant alerts about your account, sign-in activity, and security changes.
Promotions and special offersDiscounts, exclusive offers, and seasonal promotions.
Delivery updatesReal-time updates about your shipment and delivery status.
Marketing emailsNew product launches, featured collections, and Oiko.jp news.
Product recommendationsPersonalized recommendations based on your interests.
Important to know

Order notifications, delivery updates, and account security alerts are essential and cannot be fully disabled.

  • You can turn marketing emails and product recommendations on or off.
  • Optional SMS notifications are available where supported.

How to manage your preferences

You can update your communication preferences at any time.

1Go to Account Settings

Open your account settings and select Communication Preferences.

2Choose your preferences

Turn on or off the types of communication you want.

3Save changes

Your preferences will be updated immediately.

Need more help?

Our support team can help you with your account.

Contact Support