Secure delivery and trusted sellers

Buyer Protection Help購入者保護ヘルプ

Find answers about your orders and purchases.

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Your recent orders

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Order #102-789876Leather WalletIn TransitArriving Sep 3 – Sep 5›

Ceramic Matcha Bowl

Order #102-788123Ceramic Matcha BowlShippedArriving Aug 30 – Sep 1›

Order #102-787654Linen Tote BagDeliveredDelivered on Aug 22›

Track an orderTrack your package and delivery status›Missing itemAn item is missing from your order›Cancel an orderCancel an order before it ships›Wrong item receivedReceived something different›Change delivery detailsChange address, date or delivery option›Damaged itemItem arrived damaged or defective›Problem with an itemReport an issue with your order›Contact sellerMessage the seller about your order›Package says delivered but not receivedGet help if your package is missing›Request invoice / receiptGet invoice or proof of purchase›

Popular Buyer Protection Articles

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Where is my order?›My package says delivered but I didn’t receive it›How do I cancel an order?›What if I receive a damaged item?›Change my delivery address›Return or replace an item›What if my package is delayed?›How to contact a seller›How Oiko Buyer Protection works›Get invoice or receipt for my order›

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Select an OrderGet help with a specific order›Start ChatChat with our support team›Contact SupportSend us a message›

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How does Oiko Buyer Protection work?Oiko購入者保護の仕組みは？

Learn how to track your order and understand its delivery status.

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1. How to track your order

You can track your order in multiple ways:

From the “Your Orders” page in your account.
Click Track Package on the order card.
Use the tracking link in your shipping confirmation email.
Paste your tracking number on the carrier’s website.

Your Orders

Order #102-789876Placed on May 12, 2025In Transit›

2. Understanding order status

Here are the most common order statuses:

Status	What it means
Processing	We've received your order and are preparing it.
Shipped	Your order is on the way to you.
In Transit	Your package is with the carrier.
Out for Delivery	Your package is out for delivery.
Delivered	Your package has been delivered.
Cancelled	Your order was cancelled.
Returned	Your return is in progress.