Lost Phone or New Phone

If you have a new phone or your phone is lost or stolen, follow the steps below to keep your Oiko account secure and maintain access to your account.

Your account security comes first

Follow the steps below to regain access to your account and set up MFA on your new device.

I have a new phone

You still have access to your current phone and can sign in to your account.

Sign in to your Oiko account

Add your new phone

Go to your security settings and add your new device.

Set up MFA on your new phone

Choose Authenticator App or SMS verification and follow the setup steps.

Verify the new device

Enter the 6-digit verification code to confirm it's working.

Remove your old device (optional)

Once you have confirmed your new device is working, you can remove the old device.

You no longer have access to your phone and cannot receive codes from it.

Use a backup code or another verified method

Secure your account

Go to your security settings and remove the lost device immediately.

Change your password (recommended)

Update your password to prevent unauthorized access.

Set up MFA on your replacement phone

Choose Authenticator App or SMS verification and follow the setup steps.

Generate new backup codes

Create a new set of backup codes. Your previous codes are still valid unless you generate a new set.

Additional options to help you regain access and manage your security.

If your phone is lost or stolen, remove it from your account as soon as possible.
If you generate a new set of backup codes, your previous codes will no longer work.
Keep your backup codes in a safe place.
If you suspect unauthorized access to your account, contact our support team immediately.