Name, email address, phone number, and account details.
PRIVACY & ACCOUNT DATA
Download Your Data
You can request a copy of your Oiko data at any time. This helps you keep a personal record, move to another service, or simply have a copy of your information.
Your privacy matters
Your data will only be shared with you, after identity verification, and in a secure, downloadable file.
Quick actions
Get started with your data request or manage your privacy settings.
What data can you download?
Your data export may include the following information (where available):
Details of your orders, purchases, and invoices.
Your shipping and billing addresses.
Your saved items and lists.
Your product reviews and ratings.
Your points balance, earnings and redemptions.
Sign-in history and account activity.
Your language, communication and privacy preferences.
Your support tickets and communications (where applicable).
Services linked to your account (e.g. social login).
Certain information may be excluded for legal, security, or compliance reasons. For more details, please see our Privacy Policy.
How to request your data
Follow these simple steps to get a copy of your Oiko data.
Start by clicking “Request my data”.
For your security, we’ll ask you to confirm your identity.
Choose the information you want to include in your export.
Select your preferred file format (e.g. JSON or CSV).
We’ll prepare your data and notify you when it’s ready.
Once ready, you’ll receive a secure link to download your file.
Request status
Here are the different status types you may see.
Your request has been received.
We are preparing your data export.
Your data is ready. The download link will expire after a limited time.
The download link has expired. Please submit a new request.
Important information
- For your security, you’ll need to verify your identity before requesting or downloading your data.
- Your download link will expire after 7 days (or earlier) for security reasons.
- The file may be large depending on your data. Preparation usually takes a few minutes, but may take longer.
- Only you can access your data. We will never send your data to another person or third party.
- For more details, please see our Privacy Policy.
Common questions
Find answers to frequently asked questions about downloading your data.
How long does it take to receive my data?
Preparing an export usually takes a few minutes, but larger requests can take longer. We’ll notify you when it’s ready.
What file format will I receive?
Choose from the available formats when you submit your request. Options include JSON for structured data and CSV for spreadsheets.
Is all of my data included?
Your export includes the data categories you select in the request. Select every available category if you want a broader copy; the request flow shows what can be included.
How long is the download link valid?
The link is valid for up to 7 days and may expire earlier for security. Download your file as soon as it’s ready.
What should I do if my download link has expired?
Submit a new data request from this page. Once it’s prepared, we’ll notify you with a new secure download link.